We can advise customers on potential technical problems which may arise with a device (with regards to MHRA notices or AIR incident reports), which may affect procurement decisions, along with quality notices, which look at overall device quality and expected useful life cycle.
In addition, we consider potential distribution problems, and will draw up contingencies for alternative supply routes, suppliers, and couriers in the event of any disruption. We identify pinch points in the supply chain and discuss potential solutions with our partners, considering alternative supply routes for goods from OEMs or to the organisation, utilising different couriers as part of the contingency planning.
End User Training – BCAS Biomed works with each customer to identify their needs for front-line end user training, delivering a range of solutions to ensure the safe use of medical devices. Training options range from direct delivery by engineering resources, to application specialists and OEM support for more advanced equipment types.
BCAS Biomed Employee Training – BCAS Biomed recognises the importance of establishing a competent and qualified engineering team, where expertise in a range of modalities is vital to deliver a multi-vendor capability. The very nature of maintaining medical devices requires a very high level of technical competency, and by working with the equipment manufacturers we can obtain certified and qualified OEM training for our engineers, which also provides strong career development pathways.
Electronic Catalogue – Procurement – We are working with several of our clients to create electronic catalogues for medical devices and consumables that are specific to each organisation. This added value service provides savings above and beyond the contract value and delivers real benefits to end users in terms of ease for ordering, fast delivery, and efficient service.